Support
Answers to the most common questions. Still stuck? Email bilalmanisa@gmail.com — a human reads every message.
Your data
Where is my data stored?
In a local database on your phone. There is no account, journal sync, or developer backend. You can verify the core journal features in airplane mode; ads, purchases, and online share destinations are separate network functions.
How do I move my journal to a new phone?
- On the old phone: Settings → Encrypted backup, choose a passphrase, and save the backup file somewhere you control (Files, Drive, AirDrop, email to yourself…).
- On the new phone: install Quiet MoodLog, then Settings → Restore from backup, pick the file, enter your passphrase.
Restoring is free for everyone — your data is never locked behind the paywall. Restoring merges with anything already on the phone, so doing it twice is harmless.
I forgot my backup passphrase. Can you recover it?
No — and that's by design. The backup is encrypted on your device with a key derived from your passphrase; we never see the passphrase, the key or the file. Without the passphrase the backup cannot be opened by anyone, including us. Keep passphrases somewhere safe, like a password manager.
How do I delete everything?
Settings → Delete all data permanently erases every journal entry from the app. Uninstalling removes the app container and local journal. On some platforms, the operating system may retain device-protected cryptographic key or lock-verifier material after uninstall; it contains no journal entries. Since we hold no journal copies, there's nothing to request deletion of on any server.
App lock
I forgot my app-lock PIN. How do I get back in?
There is no recovery path — no account means nobody can reset it remotely. You'll need to uninstall and reinstall the app, which erases the local journal, then restore from an encrypted backup if you have one. We recommend creating a backup right after enabling the lock.
Pro & purchases
How do I restore my Pro purchase?
Settings → Upgrade to Pro → Restore purchase, while signed into the same App Store / Google Play account you bought it with. Pro is a one-time purchase: no subscription, no expiry.
Why does the free version show ads?
A small banner ad funds development of the free version. Your journal content is never part of ad requests. Pro removes ads, and the app stops new ad requests once Pro is confirmed. See the privacy policy for exactly what ad serving involves.
Reminders
My daily reminder isn't arriving.
- Check the reminder is enabled: Settings → Daily reminder.
- Check system notification permission: your phone's Settings → Apps → Quiet MoodLog → Notifications.
- On Android, aggressive battery savers can delay notifications — exempt Quiet MoodLog from battery optimization if delivery matters to you (Settings → Apps → Quiet MoodLog → Battery).
Contact
Bugs, questions, feature ideas: bilalmanisa@gmail.com. Please include your phone model, OS version and app version (shown at the bottom of Settings) — it makes fixes much faster.